Terms
1. Formation of Contract
The contract shall be deemed to have been entered when you have dispatched your order via internet or other media. After dispatching the order you are, as a consequence, obliged to pay for the ordered items and to accept our delivery. With the order you acknowledge expressly that you are of age and that you get the full extent of your order straight. Should there, however, be any questions regarding your order, please do not hesitate to contact us before dispatching your order.We are keen to assist our customers with a top-level service and to deliver all orders as soon as possible. As a consequence, we reserve and pack all items immediately after the receipt of your order or reorder the items directly from the manufacturer. In return, we expect our customers to transfer or to pay the purchase price for the ordered items. As a consequence, orders cannot be cancelled retroactively. This term applies as well for orders against cash in advance.
Orders by minors have to be dispatched by the legal agent. In the case that an order dispatched by a minor will not be authorized by the legal agent subsequently, we reserve the right to sue for compensation regarding the accrued expenses. Do not play a joke on us. We are a serious business and expect the same seriousness from our customers.
We reserve the right to reject orders without giving any reasons. In the case of such a rejection, customers do have no right to claim compensation from us. The rejection will be disclosed to the respective customer. Amounts already transferred by the respective customer will be refund without any deduction.
2. Price
The purchase prices already includes the VAT of 7.7 %. Our VAT No is CHE-114.121.343 MWST. Possible custom duties have to be paid by the customer (except for deliveries within Switzerland or to Liechtenstein). Applicable for the orders are the purchase prices which are at the time of the respective order actual and applicable. These prices are binding for both parties and cannot be modified retrospectively.3. Conduction of the Contract
We generally only deliver against cash in advance or transfer by credit card (in Switzerland and Liechtenstein is also "purchase on account" possible for returning customers). Details regarding these different methods of payment can be reviewed in section 9 of these terms and conditions.As far as the items are on stock at the time of your order, we will deliver the items immediately after receipt of your payment. When ordering online, you will always be informed if the desired item (chosen color and size of the style model) is on stock during the selection of the respective item. You will also be informed at which time a item will be on stock again, if we had to reorder the respective item (Live inventory!). Time limits for deliveries of items, has to be seen as a mere estimate and are not warranted by us.
4. Risk of Shipping
The risk of loss or doom of the ordered items passes to the customer as soon as the items are rendered for dispatch. When delivery is carried out by our courrier DHL Express, the risk of loss or doom is underwritten. When delivery is carried out by the post, the items are not insured. However, a transport insurance can be contracted at the explicit request of the customer. Please contact us in this case right after the transmission of your order. The respective transport insurance is contracted at the expense of the customer.5. Defective Items
With our quality control, we try hard to deliver only faultless items. Should you, however, receive a defective item, we will surely replace it. In this case you are obliged to contact us within seven days from the date of the delivery and to send us the defective item by post within the same time limit. We will then replace the faultless item as soon as possible. All postal extra charges will surely be refunded.Packages with reshipments from abroad have to be declared legible as "Replacement" or "Return".
Should a replacement not be possible within six weeks, we refund the paid amount at your request. Instead, you can credit it for future orders.
Other claims in connection with the delivery of defective items are expressly excluded. Regarding defects resulting from transport damage we assume no liability.
6. Exchange
Sometimes it just won't fit... All nonsale priced items can be returned within seven days and are credited with a voucher code amounting to the value of returned goods. This voucher sent by e-mail, is valid for two years.At your request, we additionally send you a voucher by post at no charge.
In case of an exchange proceed as follows:
- For international returns, please contact us by e-mail at info@hot-heels.ch in advance.
- After our answer, please return the items as following: After the arrival of the items, you receive an e-mail with your voucher code.
- Items and original product packaging in original condition.
- Completely stamped
- Within seven days after delivery date - after the expiration of this time limit, the right of the customer to exchange items ceases.
- Packages with reshipments from abroad have to be declared legible on the outside of the package as "Exchange" or "Return".
- Include delivery note or its copy to the package. Note possible return reasons or - if desired - a "voucher by post"
The delivery expenses in connection with such an exchange and possible custom duties have to be paid by the customer. If they are not, we will deduct them from the voucher.
Closeout items (HOT SALE! category) and hygiene products like hosiery and dessous (underwear) cannot be exchanged. Those sales are final. Special orders, means items we neither sell online nor in our shops but only ordered for you, are excluded from exchange as well.
7. Marginal Variation of Specifications
It might happen that a manufacturer marginally modifies the design of an item. For this we do not assume liability, because we have no influence on such modifications. However, in this case you have the right to exchange the goods (see section 4 of these terms and conditions).8. Impossibility of Delivery
Should an item not be dispatched to the customer within six weeks due of supply difficulties of a manufacturer, we refund, at your request, the purchase price of it. Instead, you can also credit the amount for a future order or change the order. We will inform you if such an impossibility of delivery shall happen.9. Payment
With credit card:We provide the best and top-level security standard for credit card online payments. We work with a 128 bit encryption which transfers credit card information directly to SIX without any access possibility for any other person. As a mark for this security-encryption, a lock appears after logging into your account in the shopping cart.
We accept Visa and Mastercard, in Switzerland and Liechtenstein additionally Postcard. American Express is not accepted.
SIX ist the largest and most renowned credit card payment provider in Switzerland and warrants for a frictionless and secure payment.
Prepay by bank transfer:
SFr. Bank Account for Transfers from Switzerland and Liechtenstein
Bank of Recipient:
Credit Suisse
8070 Zurich
Clearing No 4835
BIC / SWIFT-Code CRESCHZZ80A
Recipient:
Hot Heels AG
5242 Lupfig
Account No 0835-1207915-91
IBAN No CH56 0483 5120 7915 9100 0
EUR Bank Account for International Transfers
Bank of Recipient:
Credit Suisse
8070 Zurich
Switzerland
BIC / SWIFT-Code CRESCHZZ80A
Recipient:
Hot Heels AG
5242 Lupfig
Switzerland
Account No 0835-1207915-92
IBAN No CH22 0483 5120 7915 9200 0
USD Bank Account for International Transfers
Bank of Recipient:
Credit Suisse
8070 Zurich
Switzerland
BIC / SWIFT-Code CRESCHZZ80A
Recipient:
Hot Heels AG
5242 Lupfig
Switzerland
Account No 0835-1207915-92-1
IBAN No CH22 0483 5120 7915 9200 1
Please don't forget to note the order number when placing the bank transfers (transfers without credit slip with reference number). If you do not, it might happen that we cannot assign the payment. In such a case, we waive any responsibility.
When purchasing on account
For customers from Switzerland and Liechtenstein only, we offer the possibility to purchase on account. We reserve proofing and declining this method of payment, in particular case, for us. Enhancement of limits can be applied by e-mail (info@hot-heels.ch).
Conditions when purchasing on account are the same as for prepayments. The invoice must be paid in any case. For returns or not collected shipments, you will receive a voucher, the invoice persists.
10. Delivery Charges
We charge a delivery flat rate, irrespective of the weight and size of the order. Extends an order to more than one packing, you have to pay the delivery flat rate only once. The delivery flat rate includes postal charges, handling and the appropriate packing.We charge the following expenses:
Deliveries within Switzerland and Liechtenstein:
- DPD: 8.90 Swiss Francs (Delivery usuallly within one working day, including online tracking)
- Post Priority (on request)
Delivery delays:
Delivery delays are very rare but might, however, happen. We do not assume any responsibility in the case of a delay, because they are beyond our power and influence.
Delivery delays are very rare but might, however, happen. We do not assume any responsibility in the case of a delay, because they are beyond our power and influence.
11. Data Protection
We warrant that all customer data will be dealt with in strict confidence. As a general matter, we do not disclose such data to third person.12. Debt Collection Expenses
At the time you are dispatching your order, the contract shall be deemed to have been entered. Purchase prices resulting from such contracts will be enforced by Hot Heels consequently. The customer acknowledges explicitly that we charge after the initiation of debt enforcement procedures an expense flat rate amount of CHF 200.00 in addition to the legal expenses (Expenses for debt enforcement and other legal procedures).13. Applicable Law
For each of the contracts concluded with us is Swiss Law applicable for all parts of the contract. The customer accepts this term explicitly as important part of the contract between the Parties.14. Place of Jurisdiction
Regarding all legal disputes arising from contracts between us and our customers the courts of the town of Lupfig shall have the exclusive jurisdiction. The customer accepts this term explicitly as important part of the contract between the Parties.
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